Data & Privacy
This Privacy Policy explains how Singobet collects, uses, stores, and protects the personal data of players and visitors. We are committed to handling your data with transparency and care.
Our Privacy Commitments
What personal information we collect during registration, KYC verification, deposits via Maybank, Touch 'n Go eWallet, DuitNow and other Malaysian payment channels, and general platform use.
The legal bases on which we process your data, the specific purposes for each type of data processed, and how long we retain your information after account closure.
Under what limited circumstances your data is shared with third-party service providers — such as payment processors and fraud prevention systems — and the safeguards in place.
The technical and organisational security controls we implement to protect your personal data — including 256-bit SSL encryption, access controls, and regular security audits.
Your rights to access, correct, delete, port, and restrict processing of your personal data, and exactly how to exercise those rights through our support channels.
How we use cookies, session tokens, and analytics tools on the Singobet platform, what data they collect, and how you can manage your cookie preferences.
Singobet ("we", "us", "our", "the Company") is committed to protecting the personal data of all individuals who interact with our platform at singobet.cam. This Privacy Policy describes how we collect, use, store, disclose, and safeguard personal information in connection with the services we provide — including online casino games, sports betting, live dealer games, and associated account and payment services.
This Policy applies to all users of the Singobet Platform, including registered players, visitors who browse the site without registering, and individuals who contact our customer support team. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which are available on this site. Where this Policy is silent on any matter, the Terms & Conditions shall apply.
Throughout this Privacy Policy, the following terms carry the meanings set out below:
We collect Personal Data through multiple channels depending on how you interact with the Platform. The categories of data we collect are as follows:
When you create a Singobet account, we collect your full legal name, date of birth, email address, phone number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or Shah Alam), and a password of your choosing (stored in hashed, non-reversible form).
To comply with our international licensing obligations and anti-money laundering (AML) requirements, we collect copies of government-issued identity documents (Malaysian MyKad, Driver's Licence, or Passport), proof of address (utility bills or bank statements dated within 3 months), and a selfie or photograph provided for identity confirmation purposes.
We collect information necessary to process deposits and withdrawals. This includes payment method identifiers (e.g., Touch 'n Go eWallet account reference, Maybank account name, DuitNow registered number, CIMB account details, or cryptocurrency wallet addresses), transaction amounts, dates, and MYR-denominated transaction records. We do not store full bank card numbers or online banking passwords.
We automatically collect data about how you use the Platform, including pages visited, games played, bets placed, session durations, device type, operating system, browser type, IP address, approximate geolocation, and referring URL. This data is used for security monitoring, fraud detection, and platform improvement.
When you contact our customer support team via live chat or email, we retain records of those interactions including the content of messages, timestamps, and any attachments provided. This data assists in resolving disputes and improving service quality.
Where you have consented to receive marketing communications, we maintain records of your preferences and the communications sent, including email open and click data.
We process your Personal Data on the following legal bases:
| Legal Basis | Description | Example Use |
|---|---|---|
| Contractual Necessity | Processing is necessary to perform the contract between you and Singobet. | Account registration, processing deposits and withdrawals, providing betting services. |
| Legal Obligation | Processing is required to comply with applicable laws and licensing conditions. | KYC identity verification, AML checks, age verification, record-keeping obligations. |
| Legitimate Interests | Processing is necessary for our legitimate business interests, where not overridden by your rights. | Fraud prevention, security monitoring, responsible gambling monitoring, platform analytics. |
| Consent | You have given clear and explicit consent to the processing. | Marketing communications, optional analytics cookies. |
Singobet processes your Personal Data for the following specific purposes:
We retain Personal Data for no longer than is necessary for the purposes described in this Policy, subject to any legal or regulatory requirements that mandate longer retention periods.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | Licensing obligations, dispute resolution |
| KYC / Identity Documents | Duration of account + 5 years post-closure | AML regulatory requirements |
| Transaction Records (MYR) | 7 years from transaction date | Financial record-keeping requirements |
| Support Communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Usage / Analytics Data | 24 months from collection | Platform improvement, fraud monitoring |
| Marketing Preference Data | Until consent withdrawn + 12 months | Marketing compliance |
Upon expiry of the relevant retention period, Personal Data is securely deleted or anonymised in accordance with our internal data destruction procedures.
Singobet does not sell, rent, or trade your Personal Data to third parties for marketing purposes. We share your data only in the following limited circumstances:
As an internationally licensed platform, Singobet may process and store your Personal Data on servers located outside of Malaysia. When we transfer data internationally, we ensure appropriate safeguards are in place, which may include:
By using the Singobet Platform, you acknowledge that your data may be transferred to and processed in jurisdictions other than Malaysia. We take reasonable steps to ensure that any such transfers are conducted securely and in compliance with applicable data protection principles.
Singobet implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, alteration, disclosure, or destruction. These measures include:
Notwithstanding the above, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users in accordance with our obligations under applicable data protection frameworks.
Singobet uses cookies and similar technologies on our Platform. Cookies are small data files stored on your device that help us deliver, maintain, and improve our services. We use the following categories of cookies:
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Essential for Platform functionality — session management, login state, security tokens. Cannot be disabled without disrupting core services. | No (legitimate interest) |
| Functional | Remember user preferences such as language settings, display options, and notification preferences. | No (legitimate interest) |
| Analytics | Collect aggregated, anonymised data on how users navigate the Platform to help us identify improvements and popular features. | Yes |
| Marketing | Used to deliver relevant promotional content and track the effectiveness of marketing campaigns. Only activated with explicit consent. | Yes |
You may manage your cookie preferences through your browser settings or through our on-site cookie preference centre. Please note that disabling certain cookies may affect Platform functionality. Your cookie preferences are saved for 12 months before re-consent is sought.
Subject to applicable data protection law and our legal obligations (including AML and licensing record-keeping requirements), you have the following rights in relation to your Personal Data held by Singobet:
Request a copy of the Personal Data we hold about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete Personal Data we hold about you.
Request deletion of your Personal Data where retention is no longer necessary and no overriding legal obligation prevents deletion.
Request that we limit how we process your data in certain circumstances, such as while a data accuracy dispute is resolved.
Receive a copy of your Personal Data in a structured, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we can demonstrate compelling grounds to continue.
To exercise any of the above rights, please contact our support team via live chat or at our support email address (listed in Section 15). We will respond to all verified requests within 30 calendar days. We may ask you to verify your identity before processing your request to prevent unauthorised access to your data.
The Singobet Platform is intended exclusively for players aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will promptly delete that data and close the associated account.
If you believe that a minor has registered on the Platform or provided us with their Personal Data, please contact us immediately via live chat or our support email so that we may take appropriate action.
Our age verification process is designed to prevent underage registration. However, we rely in part on the truthfulness of the information provided at registration. Any individual who provides false date of birth information is in breach of our Terms & Conditions.
The Singobet Platform does not contain links to external third-party websites in its navigational structure. However, in certain promotional or informational contexts, references to third-party services (such as payment providers or responsible gambling organisations) may appear as text references only.
Where any third-party services are referenced or integrated into Platform functionality (such as payment gateways), those third parties operate under their own privacy policies. Singobet is not responsible for the privacy practices of third-party service providers beyond our contractual data processing agreements with them. We recommend reviewing the privacy policy of any third-party service you independently access.
Singobet reserves the right to update or revise this Privacy Policy at any time. Material changes will be communicated to registered users via email notification or through a prominent notice displayed on the Platform, at least 7 days before the changes take effect — except where immediate changes are required for security or regulatory compliance reasons.
The date shown at the top of this Policy reflects when it was most recently updated. We encourage you to review this page periodically. Your continued use of the Singobet Platform following any update constitutes your acceptance of the revised Privacy Policy.
If you disagree with any material change to this Policy, you may close your account in accordance with the account termination provisions in our Terms & Conditions.
If you have questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a data protection concern, please contact us through one of the following channels. All communications should be in English.
For formal data subject access requests (DSARs), please include your full registered name, username, account email address, and a clear description of your request. We will acknowledge your request within 5 business days and complete it within 30 calendar days, subject to identity verification.
Questions about how we handle your data? Our support team is here around the clock to help.
For players aged 21 and above only. Singobet operates under international licensing. Gamble responsibly.